Your protocols, on call for every patient.
Fios is patient communication software for orthopaedic surgeons. Guide every patient from scheduling through recovery in your words, by SMS, phone and email, with every answer drawn from knowledge you've approved.
- No app for patients.
- No EMR project for your team.
- No unpaid evenings for you.
Every answer in your words, from knowledge you’ve approved.
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Trusted by surgeons, from solo private practice to world-leading hospitals
You trained to operate.Not to answer the same question 40 times a week.
Patients call with the same questions before surgery and after it. Staff repeat the same education a dozen times a day.
The overflow doesn't stop with the team, it follows you home as evening messages and a follow-up call tail that never ends.
None of this is a staffing problem. It's a communication problem.
From your protocols to every patient.
Upload your protocols
Your existing documents become your pathways through a short build and review process.
Approve before launch
Nothing reaches a patient until you've signed off. Your judgment stays the source of every answer.
Add a patient once
Fios handles education, check-ins, questions and PROMs collection from there.
Everything you already have goes in. One conversation comes out.
Protocols
Your existing documents, the ones you already give patients.
Clinic information
Numbers, hours, locations and where escalations should go.
Vendor information
Implants, equipment and products specific to your cases.
Patients
Added once, with a name, a number and a pathway.
Built for the realities of surgical care
Rothman Orthopaedics
Fios ensures patients always receive the same clear, consistent guidance based on our own team's knowledge and protocols. That level of trust is invaluable.
Every patient hears it the way you would say it.
Consistent guidance regardless of who's on shift, drawn only from knowledge you've approved. When Fios doesn't know, it escalates to your team instead of guessing.
Your patients, your data, yours to keep.
Your knowledge base, conversation history, and outcomes data accrue to you, not to a hospital platform.
Your day back, and your team's.
Answers in seconds, any time, including more than a third of patient questions that arrive outside business hours.
Trusted by leading surgeons and clinics
“It ensures patients always receive the same clear, consistent guidance - based on our own team's knowledge and protocols. That level of trust is invaluable.”
Dr. Yale A. FillinghamOrthopaedic Surgeon, Rothman Orthopaedics“The Care Journey Guide has reduced the constant flow of routine questions. Patients feel more confident, and my team is freed up to focus where it matters most.”
Dr. James B. ChenHip & Knee Surgeon, DISC Sports & Spine Center“I believe this is the future of surgical care: patients supported every step, and care teams empowered to deliver better results with less strain.”
Dr. Shay MandlerSpinal Surgeon, Southern Cross Wellington Hospital“Since implementing Fios to our workflow, we have seen a noticeable decrease in patient call volume. Communication with perioperative questions has become more streamlined and enables me focus more on patient care rather than repetitive follow up calls.”
Ariana EtchechouryMedical Assistant, Premier Bone & Joint CentersQuestions surgeons ask.
Be there for every patient. Even at 9pm. Even in surgery.
Create your workspace, upload your protocols, and add your first patient.