Your patients get you. Every time.
You built your protocols over thousands of patients. Right now they reach the patients who reach out. Fios delivers them to every patient you operate on, at the relevant time, by SMS, phone and email, in your words, from booking through recovery.
Trusted by surgeons, from solo private practice to world-leading hospitals
The work that follows you home.
Your MAs spend half their day answering the same twelve questions. The rest land on you. The message at 9pm. The explanation you have given four hundred times, given again in clinic. The follow-up call and email tail that never quite ends.
None of it is clinical work. All of it is your time.
And the patients who never call, who just search the internet and hope, are the ones you would most want to hear from.
Three things get better.
Every patient hears the same thing
Your guidance, consistently, regardless of who is on shift or what time they ask.
Your team stops repeating itself
Routine questions answered, anything that needs a human flagged straight to them.
Your evenings come back
An estimated 65 staff hours saved on one surgeon's patients over four months, and the after-hours messages handled by something that answers in seconds.
Your judgment stays the source.
The fear about AI in clinical settings is not that it will fail. It is that it will slowly replace the thinking you spent a career building, and answer your patients in a voice that is not yours.
Fios works the other way around.
- Your protocol documents become your pathways
- Fios answers only from knowledge you have signed off
- When a question falls outside it, the answer is not a guess. It escalates to your team
In a four-month pilot, 98% of 970 patient questions were resolved from approved knowledge, with a 100% response rate.
Rothman Orthopaedics
It ensures patients always receive the same clear, consistent guidance, based on our own team's knowledge and protocols. That level of trust is invaluable.
What it learns stays yours.
Fios is organized around per-surgeon caseloads. Your knowledge base, your patient conversations and your outcomes data accrue to your caseload, with export whenever you want it.
Enterprise patient engagement platforms are bought by institutions and owned by them. What their systems learn about how you practice becomes an asset of the organization. Fios is the other model.
- Your caseload, separate from every other surgeon in the practice
- Conversation history and outcomes data that belong to your caseload
- Per-patient export, any time
- No organizational contract, no platform lock-in
PROMs collected where patients answer.
Surveys arrive inside the conversation your patients have been using all year, anchored to your name, on a channel they already respond to. Eligibility, response rates, matched pairs and provider variables tracked as you go.
You do not need permission.
No hospital contract. No procurement cycle. No EMR project, and no IT department deciding when you go live. Create your workspace, submit your protocols for build and review, and manage your plan and billing in the product.
Fios is the only perioperative patient communication product a surgeon can adopt on their own.
When you want to bring in a partner, that is adding a caseload, not starting again.
Questions surgeons ask.
Start with one patient.
Create your workspace, submit your protocols, and add a patient this week. You can do this on your own. Or book a call and we will walk you through it.