Turn website visitors into booked patients.

Most people who land on your website leave without ever contacting you. A chatbot built from your own protocols answers their questions the moment they ask, and hands the ones ready to book to your team.

yourpractice.com
Fios
Fios
Dr. Miller's Care Guide
Hi! What can I help you with today?
19:01
I have a question about my upcoming surgery
How do I book an appointment?
Ask a question…
Rothman OrthopaedicsDISC Sports & Spine CenterUniversity Orthopaedic AssociatesBaptist HealthPremier Bone & Joint CentersSouth Hills Orthopaedic Surgery AssociatesVail-Summit Orthopaedics & NeurosurgeryMSK Institute

Trusted by surgeons, from solo private practice to world-leading hospitals

Before they call

They are already deciding if you are the right surgeon.

A visitor on your site is not just curious about your practice. They are quietly comparing you to whoever else they are considering, and most of what they want to know before they call is exactly the kind of thing your protocols already cover.

How many of these have you done?

Your case volume and experience, whatever you choose to share, in your own words rather than a guess.

What is your approach?

Robotic, minimally invasive, the implants you use. Whatever is in your protocols, answered the way you would explain it.

What will recovery actually be like?

Your own timeline for your own patients, not a generic one pulled from a search result.

What happens if something goes wrong?

Routed straight to your team. Fios does not guess at anything urgent or clinical.

How it works

A chatbot on your site, in your words.

It sits on the website you already have, answers from the protocols you have approved, and passes anything outside them to your team rather than guessing.

Add it in five minutes

Drop the chatbot onto any website in five minutes. One line of code for your team to add.

24/7 patient support

Answers patient questions instantly, day or night, reducing after-hours calls to your staff.

Builds confidence before they call

Answers what a prospective patient needs to know before they choose you, so they book with confidence.

HIPAA compliant

Built with healthcare security standards, protecting patient privacy and meeting all compliance requirements.

What a fast answer is worth

Every question is someone considering surgery.

A visitor asking whether you take their insurance is a visitor deciding whether to call. Answer them in the moment and the conversation keeps going. Leave them to a contact form and it ends in a closed tab.

  • Answers in the moment, not the next business day
  • Contact details and the full conversation handed to your team, so context is never lost
  • Conversations that show real patient readiness are flagged so your team can prioritize follow-up
  • The same approved knowledge your patients get after surgery
Website enquiries
Rebecca Hall New enquiry
Daniel Okoro · recovery time
Elena Ruiz · pre-op paperwork
Tom Brennan · second opinion
Rebecca Hall
Asked

Which insurance plans do you accept for a knee replacement?

SourceWebsite chatbot
Contact(xxx) xxx xxxx
StatusReady to book
Routed toDr. Miller's team
DA
Daniela Avery
Receptionist for Dr Jordan Davis
MSK Institute
Since adding the AI Chatbot to our MSK Clinic website, it has significantly reduced our telephony call volumes. The AI chatbot helps patients understand their musculoskeletal concerns before they even walk through the door. It's improved both efficiency and patient confidence.

Trusted by leading physicians and clinics

“It ensures patients always receive the same clear, consistent guidance - based on our own team's knowledge and protocols. That level of trust is invaluable.”
YFDr. Yale A. FillinghamOrthopaedic Surgeon, Rothman Orthopaedics
“The Care Journey Guide has reduced the constant flow of routine questions. Patients feel more confident, and my team is freed up to focus where it matters most.”
JCDr. James B. ChenHip & Knee Surgeon, DISC Sports & Spine Center
“I believe this is the future of surgical care: patients supported every step, and care teams empowered to deliver better results with less strain.”
SMDr Shay MandlerSpinal Surgeon, Southern Cross Wellington Hospital
“Since implementing Fios to our workflow, we have seen a noticeable decrease in patient call volume. Communication with perioperative questions has become more streamlined and enables me focus more on patient care rather than repetitive follow up calls.”
AEAriana EtchechouryMedical Assistant, Premier Bone & Joint Centers
FAQ

Questions surgeons ask.

Fios answers from the protocols and practice information you have approved, and routes anything clinical, urgent or out of scope to your team. It does not diagnose, it does not dose and it does not decide.
A form takes a message and makes the visitor wait. Fios answers the question while they are still on the page, and takes their details when the answer needs a person. The ones that need you still reach you, with the whole conversation attached.
Paste one line into your site. No rebuild, no plugin, no work with your host, no EMR integration. If your website is managed by someone else, that is the only thing they receive from us.
Either. It works the same on your own site or your practice's, and either way it can send a visitor to your booking link the moment their questions are answered. Putting it on your own site means the visitors, the questions and the relationship stay yours, not shared across every surgeon at the practice.
Yours. Transcripts and any contact details left on your website accrue to your caseload, and you can export them at any time. There is no organizational contract sitting over the top of that.
A portal serves patients who are already yours and already logged in. This answers the visitor who has not called you yet, with no account to create and no portal to log into, which is where the practice actually loses people.
Yes, whatever you have included in what you submit for review. If you would rather keep that separate from your bio page, tell us what to include and what to leave out.
Fios does not state anything you have not explicitly approved, and it will not quote a statistic you have not given it. If you do not want to publish a number, it will not invent one.

Put it on your website this week.

Create your workspace, submit your protocols for build and review, and add the chatbot to the site you already have.